Privacy Policy

Privacy Policy

It is the policy of STG (Synergy Training Group) to respect the privacy of its visitors and existing and potential customers and understand that they have a choice as to whether they wish to receive communications from us or not. 

Required Cookies:          

There are no required cookies to make this site work. However this does not mean there are not functionality cookies. 

Functionality Cookies: 

  • These cookies allow functionality to be added to the site which may not be available if the cookies did not exist. 
  • Previous action - This expires when the user closes their browser. Records the users last action in terms of forms (i.e. search, submit) 
  • Previous page - This expires when the user closes their browser. Records the last page the user was on. Used for on page navigation 

Analytics Cookies:

Google Analytics is being used to obtain browsing behaviour. 

What is a cookie?

Cookies are harmless pieces of information stored on your computer. They may contain information such as the username you use when visiting a particular site, or keep track of the number of times you have visited a site. Cookies can only be read by you, or the web site that created the cookie in the first place. 

Why do you use cookies?                

We use cookies to store a unique identity code for your basket. This allows us to securely keep track of the items in your basket, so that you can easily recommence your order if anything goes wrong half way through the shopping process. It also enables you to store items in your basket from different merchants who use the same shopping system. We also use cookies to enable us to provide members only area. Cookies enable you to stay logged in whilst you browse the members only areas. 

This hasn't been a problem with other sites... 

Most websites don't use cookies, as they are 'static', i.e. they just display information. Most 'dynamic' sites where the information changes according to the choices you make on the website use cookies to store information about you. Nearly all shopping sites and other highly functional websites use cookies. The exceptions are those sites (e.g. eBay, online banks and some very large shopping sites) where membership is usually required before you can purchase. With these sites the information normally stored in a cookie is stored against the customer's account on the webserver instead... and this is arguably a greater privacy issue than cookies! 

Are cookies a security risk? 

No, they are not. Some people believe that they are, however, this is a common misconception, propagated largely by an ill informed. In reality, the worst security risk you are likely to face from cookies is that a website owner will be able to 'tag' your browser when you enter their site and find out how often you visit and, perhaps, what pages you like to look at. You may see this as an invasion of your privacy, but it is hardly a security risk. That website owner still cannot access any information about you, except what you knowingly give them by filling in forms. What's more, cookies can generally only be accessed by the web server that set them. So, you still have control over what information you give out, and to whom. 

I've been told that cookies are spyware. Is this true?                

No. Cookies are NOT spyware. Cookies are information sent by the server to the browser to be stored in a text file on the user's hard drive. Cookies cannot: be viruses; steal credit card information; steal banking information; or see what software you have on your computer. A cookie is just a file with textual information set by the server. As explained above, the most a cookie can do is to pass information between pages within a single website/domain. Some companies use this to provide targeted adverts and/or popups. 

The main reason some people object to cookies being used is that they provide an indication (to people who have direct access to your PC) to which websites you have visited, but then again, so do the temporary Internet files that your browser generates. If you have been browsing websites that you don't potentially want others to know about, simply delete the temporary files and cookies once you have finished (under tools, internet options). 

What should I do to enable cookies?                  

To use the shopping system on our site, you must ensure that your computer will accept cookies. Most Internet browsers will allow you selectively allow and disallow cookies. 

Your Information                            

From time to time, you may be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include newsletters, competitions, "Monthly Update Emails", live chats, forums and membership (e.g. for support services). Users' e-mail

STG (which comprises of STG and any and all of its subsidiaries) (“we” or “us”) is committed to protecting and respecting your privacy. This privacy policy has been created in order to demonstrate our firm commitment to your privacy.

This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.


1.1 We may collect and process the following data about you:

1.1.1 Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our services, requesting, applying for or entering further services (including, but not limited to, a competition or promotion), making an enquiry or reporting a problem. This may include, but is not limited to, information such as your name, address, phone and email address.

1.1.2 In order to improve our communications with you as well as improve our products and services, we may ask you to provide us with additional information about you such as your professional interests and your experiences with us as well as more detailed contact preferences. When you provide us with any personal information you consent to us collecting and using that information according to your preferences.

1.1.3 If you contact us, we may keep a record of that correspondence.

1.1.4 We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

1.1.5 Details of transactions you carry out through our site and of the fulfilment of your orders.

1.1.6 Details of your visits to our site and the resources that you access and/or download


We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them please see our cookie policy.


4.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

4.2 We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

4.3 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.

4.4 Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4.5 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


5.1 We use information held about you in the following ways:

5.1.1 To ensure that content from our site is presented in the most effective manner for you and for your computer.

5.1.2 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

5.1.3 To share with other companies within our group (as defined in clause 6.1 below) and reputable third organisations for marketing purposes provided we have your consent to do so.

5.1.4 To notify you about changes or updates to our service.

5.1.5 To carry out our obligations arising from any contracts entered into between you and us.

5.1.6 To allow you to participate in interactive features of our service, when you choose to do so.

5.1.7 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you or which you have shown an interest in.

5.1.8 If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

5.2 If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.


6.1 We may disclose your personal information to any of our subsidiaries, our parent company and any of our parent company’s other subsidiaries (“our group”).

6.2 We may disclose your personal information to third parties:

6.2.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

6.2.2 If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

6.2.3 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


7.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the contact information below.

7.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Their inclusion cannot be taken to imply any endorsement or validation by us of the content of said website.


The Data Protection Act 1998 (the “Act”) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Any changes we may make to our privacy policy in the future will be posted on this page.

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